Maker3D | Xhorse3D Privacy Policy
I. General Provisions
1. Maker3D | Xhorse3D (hereinafter referred to as "we") attaches great importance to the protection of users' personal information and privacy.
2. When you use our website, products, and services (hereinafter referred to as "the Service"), we will collect, use, and protect your personal information in accordance with this Privacy Policy.
3. By accessing or using the Service, you are deemed to have read, understood, and agreed to all the contents of this Privacy Policy.
II. Types of Information We Collect
1. Information You Voluntarily Provide:
1.1 Basic identity information, such as name, title, company name, position, etc.;
1.2 Contact information, such as mobile phone number, landline number, email address, mailing address, WeChat ID, etc.;
1.3 Other information you voluntarily fill in during online forms, pre-sales and after-sales consultations, event registration, questionnaires, etc. 2. Information generated during your use of this service: 2.1 Device information, such as device model, operating system version, browser type, screen resolution, unique device identifier, etc.; 2.2 Log information, such as access time, accessed page path, dwell time, click behavior, referrer page, etc.; 2.3 Network information, such as IP address, network operator information, and approximate geographical location (rough location based on IP).
3. Legally shared information from third parties: 3.1 With your authorization or as permitted by law, we may obtain necessary information related to you from our partners to provide or optimize this service.
III. How we use your personal information
1. To provide and maintain this service to you, including: 1.1 Responding to your inquiries, appointments, trial applications, technical support, and after-sales service requests; 1.2 Creating or maintaining your account, order records, and service records; 1.3 Providing software licenses, upgrades, download links, and related notifications.
2. Product and Service Improvement and Optimization: 2.1 To improve website structure and user experience through statistical analysis of access data and usage behavior; 2.2 For product iteration, feature optimization, performance enhancement, and troubleshooting.
3. Communication with You: 3.1 With your permission or as permitted by law, to send you notifications or information related to products, services, and activities via telephone, SMS, email, instant messaging tools, etc.; 3.2 To send you necessary notifications related to orders, service progress, system changes, security alerts, etc.
4. Security Risk Control and Compliance: 4.1 To protect account and service security and prevent risks such as phishing websites, fraud, and cyberattacks; 4.2 To comply with laws, regulations, and regulatory requirements, such as maintaining necessary operation logs.
IV. Use of Cookies and Similar Technologies
1. To ensure the normal operation of the website, provide a better access experience, and conduct traffic statistical analysis, we may store cookies on your device or use technologies such as local storage.
2. These technologies help us:
2.1 Remember your browsing preferences (such as language, region, login status);
2.2 Analyze website performance by tracking page views and usage;
2.3 Optimize page loading speed and user experience.
3. You can manage or delete cookies through your browser settings, but disabling cookies may affect the user experience of some functions.
V. Sharing, Transfer, and Public Disclosure of Information
1. We will not sell your personal information to any third party.
2. We may share or transfer your personal information in the following circumstances:
2.1 With your explicit consent or authorization in advance;
2.2 As required by laws and regulations, or by requests made by administrative/judicial authorities in accordance with the law;
2.3 To achieve necessary business functions, we may share information with partners to the minimum necessary extent, such as logistics, customer service, and technical services, but we will sign corresponding confidentiality agreements with them and require them to strictly fulfill their information protection obligations;
2.4 In the event of a merger, division, reorganization, asset transfer, or similar transaction, if personal information is involved in the transfer, we will require the new holder to continue to be bound by this policy or obtain your authorization and consent again.
3. Except as provided above, we will not disclose your personal information to any third party without your consent.
VI. Information Storage and Protection
1. Information Storage Location:
1.1 We will store your personal information within the areas permitted by laws and regulations. If cross-border transfer is required in the future, we will take legal and feasible measures and fulfill our corresponding obligations.
2. Information Storage Period:
2.1 We will retain your information for the shortest period necessary to achieve the purposes described in this policy.
2.2 After the retention period expires, we will delete or anonymize your personal information, unless otherwise stipulated by laws and regulations or required by regulatory authorities.
3. Security Protection Measures:
3.1 We will take reasonable and feasible security protection measures, including but not limited to access control, encrypted storage, security auditing, and access control, to prevent information from being accessed, used, tampered with, or leaked without authorization.
3.2 Despite taking reasonable security measures, due to technical limitations and possible malicious means, we cannot guarantee the absolute security of information under all circumstances.
VII. Your Rights
1. Right to Access and Correction: You have the right to access some of your personal information held by us and to request corrections if the information is incorrect.
2. Right of Deletion: To the extent permitted by laws and regulations, you may request the deletion of some of your personal information, for example:
2.1 The processing purpose has been achieved or cannot be achieved;
2.2 You withdraw your authorization and consent and there is no other legal basis to continue processing;
2.3 Other circumstances stipulated by laws and regulations.
3. Withdrawal of Consent: You have the right to withdraw your consent at any time for processing based on your consent, but this will not affect the legality of the processing activities already carried out based on your consent before the withdrawal.
4. Account Cancellation: If we provide an account system, you can apply to cancel your account according to the instructions on the page or by contacting us. After cancellation, we will cease providing you with related services and delete or anonymize your information in accordance with laws and regulations.
VIII. Protection of Minors
1. We primarily provide services to adults with full civil capacity.
2. If you are a minor, you should use this service with the consent and guidance of your guardian. We will protect the personal information of minors in accordance with the requirements of laws and regulations.
IX. Updates to this Policy
1. We may revise this Privacy Policy based on business development, changes in laws and regulations, or other needs.
2. The updated Privacy Policy will be published on this page, indicating the latest effective date.
3. If the changes substantially reduce your rights, we will notify you through website announcements and other means to the extent reasonably possible.
X. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or matters related to personal information protection, please contact us through the methods at the bottom of the homepage.